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Fascinator Shop

FAQS

I have not received a reply to my inquiry with you?

We normally respond to any inquiry within 24 hrs (Monday to Friday), so if you have not received a response please check your junk / trash email box and add us to your safe sender list. You need to check you have provided the correct email details for us to reply to; try resubmitting your query ensuring your contact email address is correct on the form.

Can I copy your photos and item descriptions for my own online sale of the products

No, Our websites are protect by Copyright, and standard laws apply. We do not permit anyone to copy any part of our items listings. If you wish to advertise our products online you will need to create your own photos, names, descriptions etc to avoid infringing our copyright.

How soon will my order be despatched?

Providing we have received clear payment, In most cases orders are despatched either same day or next business day, however at some peak periods it can take up to 48 hours, If there is any delay of processing your order, we will advise via email.

Can I pick up my order in person instead of paying shipping?

Yes, you can if you are located in Ballarat VIC. You will need to contact us to arrange a pick up time and we will adjust your order total to remove the shipping cost.

Are the products in stock ready to ship?

Yes, when you place your order everything is available ready to ship immediately. If you wish to know if an out of stock will be available soon, email us at any time to inquire.

There is a particular product I am after but its not currently on your website. Can I request you stock this product in the future?

Yes, feel free to email us requests for products to be stocked on our website at any time. We are always expanding our range and have a great network of suppliers, so we may be able to get the products in for you.